Heck, nobody gets along perfectly. But what we have is respect for one another. We have a system where one guy can veto anything.
I can remember in my lifetime when we used to argue with customers.
I think we were instrumental in saving downtown Seattle. To me, that's the biggest thing we did.
The 1970s crystallized the service mantra as we now know it.
You don't know what's going to happen in our business a year from now... so you have to be flexible and adaptable, and that's what we try to do.