Comcast NBCUniversal has an incredible array of brands and ways to deliver those brands and experiences for consumers.
I think Jay Leno is fantastic.
If you drop a channel, you're incredibly unpopular, and if you pass along a rate increase, you're incredibly unpopular.
It seemed to me the perfect company for the 21st century would be one that was technology-orientated with great content and national scale.
It's a huge mistake not to embrace social media. We need to stay in touch and stay relevant to young people.
What unfortunately happens is we have about... 350 million interactions with consumers a year, between phone calls and truck calls. It may be over 400 million, and that doesn't count any online interactions, which I think is over a billion. You get one-tenth of one-percent bad experience, that's a lot of people - unacceptable.