The best time to repair the roof is when the sun is shining.
I've always valued and encouraged teamwork, and that collaborative spirit of we versus I is core to Intuit's success. Innovation has been part of Intuit's DNA for nearly 30 years.
I am a dichotomy of tastes. I'm big on water, and I do a protein drink in the morning, but then I eat off the kids' menu after that. So, there's only like six foods I like. I like quesadillas. I like hamburgers. I like sushi. I like pizza, PB&J, or breakfast any time of the day.
Good intentions often get muddled with very complex execution. The last time the government tried to make taxes easier, it created a 1040 EZ form with a 52-page help booklet.
I tell people: 'Do what you love, but it can also be hard to know what you love early on. But when you think about it and you describe the options, which one gets you a little more excited?'
Customer-driven innovation was at the core of Intuit's first product, 'Quicken,' and it continues to guide us as we look to solve new problems in areas like mobile payments. Products like Intuit 'GoPayment' and the IntuitPayment Network are helping small businesses get paid faster, keeping cash flow strong and their business healthy.
I'd say the best way to train someone is to remember that you have two ears and one mouth, and use them in that ratio. That's hard to do, and ultimately what we've learned is how many false positives you get from listening to what someone says they're going to do instead of observing what they actually do.